Legal
WhatsApp & SMS Messaging Policy
What we send, how we obtained your permission to send it, and exactly how to make it stop.
1. Purpose of this policy
Infra Solutions LLC communicates with customers and prospective customers by WhatsApp and by SMS text message. This policy explains how we obtain permission before messaging you, what types of messages we send, how often, how to stop them, and what we do and do not do with your mobile number. It supplements our Privacy Policy.
2. We message only with your permission
We do not send unsolicited marketing messages, and we do not message purchased, scraped, or rented phone lists. We send business-initiated messages only to people who have given us prior permission through one of these routes:
- Website chat. You started a conversation in the chat window on infrasolutionsllc.com and gave us your mobile number there. The chat states, in the same place, that we may contact you by phone, SMS, and WhatsApp, including via an automated assistant, and how to opt out. This is the only place on our website where we collect a mobile number.
- In person. You gave a consultant your number and agreed to be contacted; the consultant records the date, time, and wording of that agreement in our system.
- By phone. You asked us during a call to send information or a proposal by message, and we logged it.
- You messaged us first. You started a conversation with us on WhatsApp or by text, including by tapping a click-to-WhatsApp button or scanning our QR code.
- Referral with confirmation. Someone referred you; in that case our first contact identifies who referred you and asks whether you want us to continue.
Consent is never a condition of purchase. You can buy from us, get a proposal, and complete an installation without ever agreeing to receive text or WhatsApp messages. Ask us to use email or phone instead and we will.
3. What we send
| Message type | Example | Typical frequency |
|---|---|---|
| Service and appointment | Appointment confirmations, reminders, consultant arrival notice, reschedule requests | As needed around a scheduled appointment |
| Project updates | Proposal delivery, permit status, installation date, inspection scheduling, completion confirmation | As project milestones occur |
| Customer care | Answers to questions you asked us, document requests, warranty and service follow-up | In direct reply to you |
| Promotional | Seasonal offers or new program announcements | Only if you opted in; no more than four per month |
Every business-initiated conversation identifies Infra Solutions LLC by name. We never impersonate a utility, a government program, a bank, or another company.
4. Automated assistant
Incoming messages may be answered first by an automated assistant so that you get a response at any hour. The assistant will identify itself as automated on request. Reply with the word HUMAN (or PERSONA) at any time and a member of our team will take over during business hours.
5. How to stop messages
Reply STOP to any SMS message, or reply STOP or BAJA to any WhatsApp message from us. We will send one confirmation and then stop.
You can also block our number, email team@infrasolutionsllc.com with the subject line “Opt Out,” or call (432) 416-4396 and ask.
Opt-out requests are honored across every number we message from, not only the one you replied to. Requests submitted by reply are processed immediately; requests submitted by email or phone are processed within ten business days. After you opt out we may still send transactional messages that you specifically request, and we may still contact you about an active signed contract by phone or email.
To restart messages, reply START or UNSTOP, or tell us in writing.
For help at any time, reply HELP or AYUDA, or contact us using the details above.
6. Rates, hours, and carriers
- Message and data rates may apply. Charges depend on your mobile plan and are between you and your carrier.
- Message frequency varies with the stage of your project.
- Carriers are not liable for delayed or undelivered messages.
- We do not send marketing messages before 8:00 a.m. or after 9:00 p.m. in your local time zone.
7. What we do with your mobile number
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We share your number only with the messaging and customer-relationship providers who deliver our own messages on our behalf, and with the licensed contractor performing your installation so they can coordinate access to your property. Those parties may not use your number for their own marketing.
8. Our commitments on these channels
- We do not message people who have not given permission.
- We do not buy, rent, or scrape phone lists.
- We honor every opt-out, including informal ones such as “stop texting me.”
- We maintain an internal do-not-call and do-not-message list and check it before outreach.
- We do not make guarantees about savings, production, tax credits, or credit approval in a message any more than we would in writing.
- We keep a record of when, how, and in what words you gave permission.
9. Complaints
If you received a message from us you believe you did not consent to, contact team@infrasolutionsllc.com with the number that received it. We will stop messaging that number immediately, investigate how it entered our system, and reply with what we found.
10. Contact
Infra Solutions LLC
255 N. Lamb Blvd., Unit A
Las Vegas, NV 89110, United States
Email: team@infrasolutionsllc.com
Telephone: (432) 416-4396