Privacy Policy | Infra Solutions LLC

1. Who we are

This Privacy Policy is issued by Infra Solutions LLC, a Nevada limited liability company with its principal office at 255 N. Lamb Blvd., Unit A, Las Vegas, NV 89110, United States (“Infra Solutions,” “we,” “us,” or “our”). We are the party responsible for the personal information described in this policy. You can reach us at team@infrasolutionsllc.com or (432) 416-4396.

2. Scope of this policy

This policy applies to personal information we collect through infrasolutionsllc.com, through our forms and landing pages, when you call or text us, when you message us on WhatsApp or other messaging services, when you meet one of our consultants in person or at your door, and when a partner or referral source passes your information to us with your permission.

It does not apply to the separate privacy practices of the installation contractors, lenders, utilities, or messaging platforms you may interact with. Those parties handle your information under their own policies.

3. Information we collect

Category	Examples	Why we collect it
Identifiers	Name, mailing and property address, phone number, email address	To contact you, schedule an appointment, and prepare a proposal for your specific property
Property information	Roof age, roof condition, roof measurements, photographs of the property, orientation and shading	To size and price a solar, battery, or roofing project
Energy information	Utility provider, account number, historical usage, copies of utility bills	To model production and estimate cost; usually retrieved with your authorization
Project and transaction records	Proposals issued, appointments, contracts, installation status, notes from your consultant	To deliver the service and keep an accurate record
Financing-related information	Information you provide for a lender application, and the approval decision the lender returns to us	To pass your application to the lender you chose and to tell you the outcome
Communications	Call recordings where permitted and disclosed, SMS and WhatsApp message content, emails, form submissions, and your consent record	To respond to you, to train and supervise our team, and to prove that you consented to be contacted
Device and usage data	IP address, browser type, pages viewed, referring page	To operate and secure the website and understand which pages are useful

We do not intentionally collect Social Security numbers, government identification numbers, or full financial account numbers through this website or through messaging channels. If a lender requires that information, you provide it to the lender directly through their own secure application, not to us over WhatsApp, SMS, or email.

4. How we use information

To respond to your inquiry and schedule a consultation.
To prepare, deliver, and explain a written proposal for your property.
To submit a financing application to a third-party lender you have selected, at your direction.
To coordinate installation with the licensed contractor assigned to your project.
To send appointment reminders, project updates, and service follow-up.
To send promotional messages, only where you have opted in and only until you opt out.
To maintain records of your consent to be contacted.
To detect fraud, enforce our agreements, and comply with legal obligations.

5. Automated assistants and artificial intelligence

We use automated software assistants to answer incoming messages, answer routine questions, and book appointments outside of business hours. These assistants process the content of your messages in order to respond to you. You may ask to speak with a person at any time and we will route you to a member of our team. We do not use these assistants to make decisions that produce legal or similarly significant effects about you; credit decisions are made by third-party lenders, not by us and not by an automated assistant of ours.

6. WhatsApp, SMS, and other messaging channels

We communicate with customers over WhatsApp and SMS text messaging. We only send you messages on these channels after you have given us permission to contact you — for example, by checking starting a chat on our website and giving us your number there, by telling a consultant in person and having it recorded, or by messaging us first.

We do not sell, rent, or share your mobile phone number or your SMS or WhatsApp consent with any third party for that third party’s own marketing or promotional purposes. Mobile information is shared only with the service providers who help us deliver our own messages to you, and those providers are contractually prohibited from using it for any other purpose.

When you message us through WhatsApp, the message is also handled by WhatsApp and Meta under their own terms and privacy policy. Full details of what we send, how often, and how to stop are in our WhatsApp & SMS Messaging Policy.

7. When we share information

Installation contractors. When you move forward with a project, we share the information needed to design, permit, and install it with the licensed contractor assigned to your job.
Financing partners. When you ask us to submit a financing application, we share the information you provided with the lender you selected.
Service providers. Customer relationship management, messaging, hosting, email, scheduling, and analytics vendors who process information on our behalf under contract.
Legal and safety. Where required by law, subpoena, or regulator, or to protect the rights, property, or safety of any person.
Business transfer. In connection with a merger, acquisition, or sale of assets, subject to this policy continuing to apply.

We do not sell your personal information for money, and we do not share it for cross-context behavioral advertising.

8. Cookies and website analytics

Our website may use cookies and similar technologies to keep the site working, remember your preferences, and measure which pages are used. You can block or delete cookies through your browser settings; parts of the site may stop working correctly if you do.

9. How long we keep information

We keep inquiry and consultation records for as long as needed to serve you and then for as long as we are required to keep them for tax, contractual, warranty, and legal-defense purposes, typically no more than seven years after the last interaction. Records of your consent to be contacted are retained for at least four years after you opt out, because we are required to be able to prove that consent existed.

10. Security

We use administrative, technical, and physical safeguards designed to protect personal information, including access controls, encrypted transmission, and vendor agreements. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your choices and rights

Everyone

Stop messages. Reply STOP (or BAJA) to any SMS or WhatsApp message, or email team@infrasolutionsllc.com.
Stop calls. Tell any representative to place you on our internal do-not-call list, or email us. We honor the request across all of our numbers.
Access, correct, or delete. Email us and we will act on your request, subject to records we are legally required to retain.

Nevada residents

Under Nevada Revised Statutes Chapter 603A, Nevada consumers may direct a website operator not to sell certain covered information. We do not sell covered information, and we will confirm that in writing if you submit a verified request to team@infrasolutionsllc.com with the subject line “Nevada Opt-Out.”

Texas residents

Under the Texas Data Privacy and Security Act, Texas consumers may request access to, correction of, deletion of, or a portable copy of their personal data, and may opt out of targeted advertising, sale of personal data, and certain profiling. Submit requests to team@infrasolutionsllc.com with the subject line “Texas Privacy Request.” We will respond within forty-five days and will tell you how to appeal if we decline.

We will not discriminate against you for exercising any of these rights.

12. Children

Our services are directed to homeowners and are not intended for anyone under eighteen. We do not knowingly collect personal information from children. If you believe a child has given us information, email us and we will delete it.

13. Third-party links

Our site and our messages may link to lenders, contractors, utilities, or manufacturers. We are not responsible for their content or their privacy practices. Read their policies before sharing information with them.

14. Changes to this policy

We may update this policy. When we do, we will change the effective date at the top of this page and, for material changes, provide additional notice. Continued use of our services after an update means you accept the revised policy.

15. How to contact us

Infra Solutions LLC
255 N. Lamb Blvd., Unit A
Las Vegas, NV 89110, United States
Email: team@infrasolutionsllc.com
Telephone: (432) 416-4396